Freedom Voice Review — 800 & Toll Free Numbers Comparison (2012)

Freedom Voice is a virtual phone system. This is a way for individuals and businesses alike to implement a professional sounding telephone system without having to hire an extra employee or install an expensive enterprise telephone system. It provides an auto attendant (like a virtual assistant) that answers and routes calls. Some of the features Freedom Voice offers are:

• An auto attendant.
• Call forwarding.
• A voicemail service, where the messages are send to your email as MP3’s.
• An internet fax service, allowing you to send and receive faxes online from any computer.
• Internet control panel, where a customer can manage his/her virtual phone system.
• Call screening and blocking.
• A 15 day free trial period.

Despite its flaws, Freedom Voice is still a decent option for those looking for a basic virtual phone system. Some of its strong points are:

• Decent price (if you’re not looking to use additional features).
• Affiliate program.
• A custom solutions service, allowing clients to tailor a plan to their needs.
• Internet faxing service is included.

One of the leading names in the virtual phone systems business is Phone.com, which offers four plans. These plans include everything Freedom Voice offers (except ACD queuing), and more, such as a mobile office app, click to call service (so customers are able to contact directly from your website), an included voicemail to text transcription, and a 30 day free trial period (and not 15).

The four plans offered by Phone.com cost $14.88 up to $74.88 respectively (or $9.88 to $69.88 when pre-paid annually). This is comparable to the prices at Freedom Voice, certainly when considering that additional services that are included at Phone.com (example: voicemail to text transcription) cost additional money monthly at Freedomvoice.

Phone.com offers 24/7 customer support with a live chat option, whereas Freedom Voice can only be contacted during office hours (and Saturday) by phone or email.

Considering all this, Freedom Voice is not really a match for the top contenders in the industry. It does offer a decent service for a reasonable price, but lacks in the feature department (mainly due to the extra costs) and in customer service.

The website of Freedom Voice looks business-like and is easy to navigate. Some information, however, is not that easy to find. For example, the core features are well indicated, but the additional ones require some digging.

Freedom Voice offers three virtual phone plans: FreedomStart, FreedomEdge and FreedomSuite. Each of these plans includes an auto attendant, hold music, voicemail service, internet faxing service, call screening and blocking, and an internet control panel. The difference between the plans can be found in the number of voicemail boxes (5, 25 and 100 respectively) , the number of included monthly minutes (200, 1000 and 2500) and the cost for additional minutes (5.9 cents, 4.9 cents and 3.9 cents). They also offer a ‘custom solutions’ service that allows clients to tailor a plan to their needs.

The plans cost $9.95, $39.95 and $79.95 monthly. These prices could be considered reasonable when compared to the competition. But beware! Some additional features cost additional money. For example, the voicemail transcription service (which is included in the plans of most of the competition), costs an additional $10 a month with Freedom Voice.

Freedom Voice provides a decent faq section and a blog. They can be contacted by phone or email during office hours and on Saturday between 6:30 AM and 3:30 PM. No tutorials or live chat options are provided.

Freedom Voice offers a decent virtual phone system for a reasonable price. Keep in mind that additional services may make it more expensive than it looked at first sight, though. Customer support is fairly limited.